Near Saravanampatty

Coimbatore - 641107, Tamil Nadu

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Patient care

Inpatient guidelines

 

Admission Guidelines

• The letter of referral for admission from your doctor.
• They will also draw out an estimate and guide you in selecting the relevant category of room.
Admission Form: This is to ensure that you get appropriate medical treatment while under our care.
Consent Form: In regard to your treatment, this form seeks confirmation of your understanding of the treatment options and acceptance of the course of treatment.
• Your insurance card or cover guarantee from your health insurance fund or insurance company.
• You will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge.
• You need to provide a government-issued identity document ( Aadhar card/Pan card)

 

Insurance Guidelines

The insurance coverage for companies in our list is valid only for inpatient procedures (24 hours hospitalization) and with approval from the insurance provider, we aim to respond to every query within 24 hours. For specific Concerns and inquiries, please feel free to get in touch with any of our team staff.

 

Insurance Checklist

• Patient needs to confirm whether the hospital has networked with the insurance company.
• If the hospital is on the network then the patient/insured needs to carry his/her policy copy or E-card along with a government photo id proof ( preferably Aadhaar Card), Pan Card with treatment-related documents like first OPD prescription, medication papers, investigation reports (if any) or any other medical documents related to treatment
• Patient needs to opt for the room as per their policy eligibility only (Patient’s Choice).
• Patient needs to submit treatment-related documents (OPD prescription, medication documents, or investigation reports) at the Hospital TPA Helpdesk.
• If non-Network if your TPA the insured/patient can submit the claim documents for reconsideration in reimbursement along with a duly completed claim form within 7 days from the date of discharge from the hospital.
• It may vary from one insurance policy to another, according to your coverage and Policy Conditions
• Your insurance card (E-Card) or cover guarantee(Policy Copy) from your health insurance fund or insurance company is mandatory.
• You need to provide a government-issued identity document ( Aadhar card/Pan card)

 

Patient Rights and Responsibilities

Patient rights

As a patient, you are entitled to the following
• Receive quality health care in a safe clean environment regardless of race, gender, Origin, Language, Age, Disability, or source of payment.
• Privacy during care, examination, and treatment is maintained
• Health care information is provided in a manner and form that the patient can understand
• Protection from mental and physical abuse or harassment
• Confidentiality of your identifiable health information is maintained except for those required by laws and regulations.
• Express any concerns regarding patient care
• Information on the risks, benefits, and alternatives of proposal treatment,
• Information on how to voice a complaint to express concerns, complaints, Violations of your rights, and/or a grievance to your providing hospital personnel.

 

Patient responsibilities

As a patient, you have the following responsibilities
• Provide correct and complete demographic information including full name, age, address, telephone number
• Provide accurate disease-related information
• Ask questions to understand your treatment plan
• Ask for clarifications before signing the consent form
• Follow the hospital staff, other patients, and visitors with courtesy, respect, and dignity
• Follow the hospital rules and regulations
• Maintain hygiene and cleanliness
• Pay hospital bills as promptly to meet the financial obligations arising from your care
• Follow instructions and advice, understanding that you must accept the consequences if you refuse treatment.

 

Visitors Guidelines

• Visitors in Non-ICU inpatient areas are allowed between 11 am to 1 pm in the morning and 4 pm to 7 pm in the evening
• Visitors to ICU areas are allowed between 11 am to 11:30 am in the morning and 4:30 pm to 5:00 pm in the evening
• Only one companion is allowed to stay in the sixth floor waiting for the area(Preferably one companion)
• ICU patient companions are allowed to stay on the sixth floor waiting for the area ( preferably one companion)
• Parking the vehicles inside the hospital premises at your risk. Hospital is not responsible for any loss or damage.

 

Dos and Don’ts

• Please note that meals, flowers, and fruits from outside the hospital are not permitted in the hospital in accordance with infection control policies
• Visitors below the age of 12 years are not permitted to enter the ward or any other inpatient area.
• Please do not keep any valuables in the patient room if so they are at your own risk at the hospital premises. Hospital is not responsible for the loss of any such personal belongings.
• We are keen to know about your stay at our hospital, kindly fill out the patient feedback form before you leave home.

 

Discharge Guidelines

The discharge process is initiated once the doctor advises; the discharge process includes the preparation of a discharge summary, a compilation of reports, return of unused medicines, and approval from the insurance company in case of insurance Billing
The final bill will be handed out to you and as a patient, you are requested to settle the same amount as soon as you receive the bill. The discharge intimation slip will be handed out as soon as possible. The intimation slip is given to the nurse; the nurse will hand over your reports and the discharge summary.

 

Checklist for discharge

• A prescription (if necessary)
• A physiotherapy or domiciliary care prescription (if necessary)
• A follow-up appointment with your general practitioner or at the hospital

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